Murphy's Dog House

FREE DELIVERY ON ORDERS OVER £60 | NEXT DAY DELIVERY IF YOU PLACE YOUR ORDER BEFORE 12PM

Delivery Policy

Thank you for shopping with Murphy’s Dog House. We work hard to make your shopping experience enjoyable, and pride ourselves on delivering the best possible customer service. We want you to be happy with your purchase, so if your goods arrive damaged or faulty, we offer a full refund or replacement service.

When placing your order please ensure you check it carefully to ensure details such as sizing, colour and type of product are correct. The cost of returning incorrectly ordered goods is at the expense of the customer, and not covered by Murphy’s Dog House.

How will my order be dispatched?

All orders are dispatched by Royal Mail or DPD on a fully tracked service Monday – Friday.

Delivery Costs

Royal Mail and DPD delivery; Standard Tracked Delivery 2 to 5 days

Orders should arrive within 2-5 working days. All orders are dispatched via DPD with full end-to-end tracking details.

Standard Tracked Delivery is £4.96. Free over £60+.

When delivery is free and a return is made that would take your order under £60, you will be charged the price of standard delivery (£4.96) off your return total.

Next Day Tracked Delivery 1 to 2 days

Orders should arrive within 1-2 working days. All orders are dispatched via DPD with full end-to-end tracking details and a faster dispatch time. Next Day Tracked Delivery is £8.95. Next day orders must be placed before 12pm for delivery the day after. Orders placed after 12pm on a Friday will be sent the following Monday.

Delivery Days

Royal Mail and DPD do not perform collections from us or deliver to you on the below days:

  • New Year’s Day
  • Good Friday
  • Easter Sunday
  • Easter Monday
  • Early May Bank Holiday
  • May Bank Holiday
  • Summer Bank Holiday
  • Christmas Day
  • Boxing Day

Issues with your Order

We work hard at Murphy’s Dog House to ensure all orders are dispatched to you as quickly and accurately as possible. If you are not happy with your order please do not hesitate to contact us to rectify any issues by email: murphy@murphysdoghouse.co.uk

Refunds

If you wish to cancel your order and your item has already been dispatched, please ensure you return your purchase to us in its original packaging within 14 days of receipt. Upon receipt of the returned item, your order will be refunded excluding postage costs. All shipping costs to return a cancelled order are at the cost of the customer.

All returns must be sent back to:

Murphy’s Dog House
228 Weights Farm Business Park,
Weights lane,
Redditch,
Worcestershire,
B97 6RG

Cancellation

Cancellations may only be made prior to despatch of the goods. To cancel your order, email us at murphy@murphysdoghouse.co.uk

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